Overview
Location: Main Street U.S.A.
Type: Visitor Services
Hours: Park opening hours
Accessibility
PRM Access: Wheelchair accessible
Services
Dedicated PRM queue: Yes
Information Desk Overview
Located at the entrance of Disneyland Park on Town Square, just after Main Street U.S.A. Station, City Hall is a must-visit stop for guests.
Inspired by a typical early 19th-century American town hall, this building reflects the charm and spirit of small urban communities of that era. Its architecture draws directly from municipal buildings found in small towns across the Midwest and the East Coast of the United States.
Since the park’s opening in 1992, City Hall has served as a central information and service point, much like a real town hall, a trusted place for organization, assistance, and interaction.
Available Services
- Practical information: attraction schedules, restaurant opening times, daily shows, and more.
- Accessibility: information for guests with disabilities (PRM, ASD, etc.).
- Birthday badge: a complimentary badge to celebrate a birthday during your visit.
- Child name badge: a personalized badge with your child’s name, great as a keepsake or useful in case they get lost.
- Mickey call: a surprise phone call from Mickey to celebrate a birthday.
- Restaurant reservations: assistance with booking if you can’t do it through the mobile app.
- Guaranteed Access purchase: help with purchasing guaranteed access to certain attractions if you can’t do it through the app.
- Premier Access purchase: assistance with buying Disney Premier Access if you can’t do it through the app.
- Preferred viewing area purchase: assistance with buying preferred viewing spots if you can’t do it through the app.
- VIP and guided tours: information and booking assistance for these experiences.
- Lost & Found: report or retrieve lost items.
- Compliments or feedback: leave a message for a Cast Member.
- Guest relations: report a problem or share a complaint.
- Pregnancy priority bracelet: available upon presentation of a medical certificate issued within the last 3 months.
- PRM Priority Card: issued upon presentation of a CMI Priority or Disability card.
- Invoices and tax refund: available for guests who need receipts or tax refund forms.
- Currency exchange: available depending on current availability.
Where to Find This Information Desk
City Hall is located at the entrance of Disneyland Park, just to the left after the turnstiles, at the very beginning of Main Street U.S.A.
Fun Fact about City Hall
Here’s a fun detail: if you look up at the clock on top of City Hall, you might spot a Hidden Mickey formed by the clock hands. This little secret is only visible at certain times of the day, when the hands line up just right.
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Photos of the location
