Can’t find your keys after a day at Disneyland Paris? Has your smartphone disappeared without a trace? Has your favorite camera mysteriously disappeared while you were enjoying the attractions? Or worse still, has your precious Mickey Mouse plush left your backpack?

We’ve all been there. A day full of excitement, thrills and magic at Disneyland Paris, and you suddenly realize that something is missing – a phone, a wallet, a favorite toy… Panicking will only ruin your wonderful day, so here’s a solution – a handy guide to finding your lost items at Disneyland Paris. Follow these steps to increase your chances of finding your belongings.

Step 1: Stay calm

The first thing to do is stay calm. Losing an item can be frustrating, but it’s important to remember that Disneyland Paris has protocols in place for dealing with such incidents. What’s more, lost items are often found.

Step 2: Retrace your steps

Try to remember where you’ve been recently. Retrace your steps to see if you can locate the lost object. Perhaps you left it in a restaurant, on an attraction, or it fell out of your pocket in a crowded place. If you still can’t find your object, move on to the next step.

Step 3: Contact the Lost Property Office

Disneyland Paris has a Lost and Found Office located at the entrance to City Hall on Main Street, U.S.A. It is open during park opening hours. Go to the office and report your lost item. Provide as many details as possible – object description, make, color, where and when you think you lost it, etc. If you’re in Walt Disney Studios Park, you can go directly to Studios Service.

Step 4: Patience and follow-up

Disneyland Paris staff will do their best to find your item, but it may take some time. If you leave the park before your item is found, you can contact the Lost & Found office by phone or e-mail to follow up.

Step 5: Online reporting

If you can’t get to the Lost & Found Office, or if you realize you’ve lost something when you get home, Disneyland Paris offers the option of reporting the lost item online. Go to their website, look for the “Lost & Found” page and fill in the form with as many details as possible. What’s more, since November 2023 it’s also possible to make this request via the official Disneyland Paris mobile app.

Important reminders

Never leave valuables unattended. Use the lockers available to store your belongings while you enjoy the attractions. Also, mark your items with your name and telephone number for easy identification.

While Disneyland Paris does its utmost to help visitors find lost items, the ultimate responsibility for ensuring that your belongings are not lost lies with you. By following these steps, you increase your chances of finding your belongings and continuing to experience the magic of Disneyland Paris.

The next time you plan a visit to Disneyland Paris, don’t forget to get organized and take all the necessary precautions to avoid losses. But if it does happen, don’t worry. With this guide in hand, you’ll know exactly what to do to find your lost items.

Although it’s never pleasant to lose something, keep in mind that you’re in one of the most enchanted places on the planet. Don’t let a little mishap spoil your day. After all, you’re in Disneyland Paris, where magic is everywhere.

It’s also worth remembering that Disneyland Paris employees are here to help. Don’t hesitate to ask for their assistance if you need it. They’re always ready to help and make sure your day at Disneyland is as magical and unforgettable as possible.

With these tips, you can enjoy your day at Disneyland Paris in peace, knowing that even if you lose something, there’s always hope of finding it again. Enjoy your visit to Disneyland Paris!